Refund Policy

AnceFlex®

Right of withdrawal

In accordance with European legislation on distance selling, you have a period of 14 calendar days from the date of receipt of your order to exercise your right of withdrawal, without having to provide a reason.

To exercise this right, you must contact our customer service department by email, indicating:

  • your order number
  • THE product concerned

Return conditions

To be eligible for a return, the following conditions must be met:

  • the product must be not used
  • the product must be returned in its original packaging
  • the product must be complete
  • All accessories, instructions and supplied items must be included
  • the product must be in perfect condition for resale

Any returned product:

  • damaged
  • used
  • incomplete
  • or without its original packaging and packing

will not be able to not to be reimbursed.

In accordance with European legislation, Any handling of the product beyond what is necessary to verify its nature and operation may result in a depreciation of the product., which can be deducted from the refund.

Return shipping costs

Return shipping costs are the responsibility of the buyer.

The customer is free to choose their preferred carrier for the return.

We highly recommend a Shipment with tracking number, because AnceFlex®/ODUXIO SRL cannot be held responsible for a package lost or damaged during return shipping..

No refund can be issued. that after actual receipt of the returned product.

Exchange or replacement

If you wish to replace your product, the following conditions apply:

  • THE The buyer is responsible for the return shipping costs.
  • THE The shipping costs for the new product are also the responsibility of the buyer.

These fees correspond only at the actual shipping cost.

Defective product or order error

If you receive a product defective or incorrect, Thank you for contacting our customer service within a certain timeframe. 48 hours after receipt.

Please attach:

  • your order number
  • a description of the problem
  • a photo of the product in question

After verification, an appropriate solution can be proposed (replacement or other suitable solution).

Refund

Once the product has been returned and inspected, we will inform you of the approval or refusal of the refund.

If the refund is approved, it will be processed via the initial payment method within a period of a few working days.

THE Initial delivery charges are non-refundable., except in the case of an error attributable to ODUXIO SRL.

Return address

Products must be returned to the following address:

ODUXIO SRL
Avenue Louise 143/4
1050 Brussels
Belgium

Thank you for contacting our customer service. before any return in order to receive the necessary instructions.

Contact

For all requests relating to returns or refunds:

📧 support@oduxio.com

Please indicate your order number in your message.