General conditions of sale

Introduction

This document sets out the general terms and conditions applicable to product sales by ODUXIO SRL, including the rights and obligations of the parties (seller and buyer) regarding warranty, claims, and the right of withdrawal. These conditions comply with applicable Belgian law and are intended to protect the interests of both parties while ensuring maximum transparency.

Article 1: Purpose and scope of application

1.1 These conditions apply to all products marketed by ODUXIO SRL.

1.2 They aim to regulate the relationship between the buyer and the seller, covering in particular the product warranty and the right of withdrawal.

Article 2: Right of withdrawal

2.1 In accordance with Belgian consumer protection legislation (Code of Economic Law), the buyer has a period of 14 calendar days from receipt of the product to exercise his right of withdrawal, without having to provide a reason.

2.2 To exercise this right, the buyer must notify ODUXIO SRL by any means (e-mail, mail) and return the product within 14 days of such notification.

2.3 The product must be returned in its original packaging, undamaged, and accompanied by all accessories and documents provided. The product must not show any signs of wear or damage, otherwise the withdrawal will be refused.

2.4 Return costs are the responsibility of the buyer, unless otherwise indicated by ODUXIO SRL.

Article 3: Legal guarantee of conformity

3.1 In accordance with Articles 1649bis to 1649octies of the Belgian Civil Code, all products sold by ODUXIO SRL benefit from the legal guarantee of conformity. This guarantee covers defects of conformity existing at the time of delivery of the product.

3.2 The duration of this warranty is 2 years from delivery.

3.3 In the event of a lack of conformity, the buyer may choose between repair of the product, its replacement or, failing that, a reduction in the price or termination of the contract, subject to the conditions provided for by law.

Article 4: Commercial guarantee

4.1 In addition to the legal warranty, ODUXIO SRL offers a 2-year commercial warranty, covering material and manufacturing defects.

4.2 The commercial warranty does not cover damage caused by misuse, negligence, modification or unauthorized repair.

4.3 To benefit from the commercial warranty, the buyer must present proof of purchase and return the product, with all its accessories, in a clean and well-maintained condition.

Article 5: Obligations of the seller

5.1 ODUXIO SRL undertakes to deliver products that comply with the contract and are free from defects.

5.2 In the event of a justified complaint, ODUXIO SRL will repair or replace the product at no additional cost to the buyer, unless this proves impossible or disproportionate.

Article 6: Obligations of the buyer

6.1 The buyer is required to check the condition of the product upon delivery and to report any defects or anomalies noted without delay.

6.2 The buyer must use the product in accordance with the manufacturer's instructions. Any misuse that may result in premature wear or damage will exclude warranty coverage.

Article 7: Limitation of liability

7.1 Under no circumstances shall ODUXIO SRL be liable for any indirect, consequential, or punitive damages, including loss of income, profits, or business opportunities.

7.2 The total liability of ODUXIO SRL under a sales contract is limited to the amount actually paid by the buyer for the purchase of the product in question.

Article 8: Force majeure

8.1 ODUXIO SRL shall not be held liable for any delay or non-performance of its obligations due to unforeseeable and irresistible events (force majeure), such as natural disasters, strikes, power outages, or government measures.

Article 9: Complaints and customer service

9.1 Any complaint relating to a product must be addressed to ODUXIO SRL customer service as soon as possible, by email or post.

9.2 ODUXIO SRL undertakes to process the complaint within a reasonable time and to find an amicable solution with the buyer.

Article 10: Disputes

10.1 These conditions are governed by Belgian law.

10.2 In the event of a dispute, the parties undertake to seek an amicable solution before resorting to the courts. Failing this, the courts of Brussels shall have jurisdiction.

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Contact: For any questions regarding the conditions of sale, warranty or complaints, please contact ODUXIO SRL customer service at the following address: [email protected].

This document aims to protect the rights and interests of both parties within a framework of transparency and compliance with the rules in force in Belgium.