Privacy Policy


Privacy Policy – ​​AnceFlex®

Last updated: March 12, 2026

This privacy policy explains how AnceFlex®, operated by Oduxio SRL ("we", "us", "our") collects, uses and protects your personal information when you use our website:

👉 https://www.anceflex.com

This includes when you:

  • visit our site

  • create an account

  • make a purchase

  • Contact our customer service

  • Use our services or interact with our content.

Within this policy, " YOU " refers to any user of the site (visitor, customer or contact).

We invite you to read this policy carefully.

1. Data Controller

The person responsible for processing your personal data is:

Oduxio SRL
Avenue Louise
1050 Brussels
Belgium

Email: info@oduxio.com

Official website:
👉 https://www.anceflex.com

2. Personal data collected

We may collect several types of personal data when you use our site.

Information you provide to us

When you use our services, we may collect:

  • First and last name

  • E-mail address

  • Billing address

  • Delivery address

  • Phone number

  • Order information

  • Payment information (processed by our secure providers)

When you contact our support, we may also record the content of your message.

Information collected automatically

When you visit the site, certain data may be collected automatically:

  • IP address

  • device type

  • browser type

  • pages viewed

  • browsing duration

  • interactions with the site

This data is called usage data.

They are collected in particular through:

  • cookies

  • pixels

  • Similar tracking technologies.

3. Use of your data

We use your personal data to:

Providing our services

  • process your orders

  • organize the expedition

  • manage your customer account

  • manage returns and refunds

  • send you order confirmations.

Customer service

  • answer your questions

  • process your requests

  • improve the user experience.

Security and fraud prevention

  • protect the site

  • detect fraudulent activities.

Marketing and communication

With your consent, we can use your data to:

  • send promotional emails

  • to inform you of new developments

  • to offer you special deals.

You can unsubscribe at any time via the link in our emails.

4. Legal basis for processing (GDPR)

In accordance with General Data Protection Regulation (GDPR), The processing of your data is based on:

  • the execution of a contract (order processing)

  • our legitimate interest (security and service improvement)

  • your consent (marketing)

  • our legal obligations.

5. Cookies

Our site uses cookies in order to :

  • ensure the proper functioning of the site

  • remember your preferences

  • analyze site usage

  • improve your experience.

You can manage or disable cookies in your browser settings.

For more information about the cookies used by Shopify:

👉 https://www.shopify.com/legal/cookies

6. Sharing your data

We do not sell your personal data.

However, we may share them with certain service providers when necessary:

Technical service providers

  • website hosting

  • technical maintenance.

Payment providers

To secure transactions.

Logistics providers

For order preparation and shipping.

E-commerce platform

Our shop is hosted by Shopify, which processes certain data necessary for the operation of the store.

Shopify Privacy Policy:
👉 https://www.shopify.com/legal/privacy

7. Data retention

We retain your data only for as long as necessary to:

  • provide our services

  • to comply with our legal obligations

  • to resolve any potential disputes.

Order-related data may be retained in accordance with tax and accounting obligations.

8. Data Security

We implement appropriate technical and organizational measures to protect your data.

However, no transmission over the internet can be guaranteed to be 100% secure.

We recommend that you never transmit sensitive information through unsecured channels.

9. Your rights

In accordance with the GDPR, you have several rights regarding your personal data.

You can ask:

  • access to your data

  • the correction of your data

  • the deletion of your data

  • the limitation of treatment

  • the portability of your data

  • the right to object to the processing of your data.

To exercise your rights:

📩 info@oduxio.com

We will respond within the time limits stipulated by law.

10.Minors' Data

Our site is not intended for children under 16 years old.

We do not knowingly collect personal data concerning minors.

If you believe that a minor has transmitted personal data to us, please contact us so that we can delete it.

11. Links to third-party sites

Our site may contain links to external sites.

We are not responsible for the privacy practices of these sites.

We recommend that you review their privacy policies.

12. Complaints

If you believe that your data is not being processed in accordance with the GDPR, you can lodge a complaint with the competent authority.

In Belgium:

Data Protection Authority
👉 https://www.autoriteprotectiondonnees.be

13. Policy Amendment

We may update this privacy policy to reflect:

  • legal developments

  • technical modifications

  • the evolution of our services.

The date of the update will be indicated at the top of this page.

14. Contact

For any questions regarding this privacy policy:

Oduxio SRL – AnceFlex®

📧 info@oduxio.com
🌐 https://www.anceflex.com