Legal notices
GENERAL CONDITIONS OF SALE AND GUARANTEES - ODUXIO SRL
Introduction
This document sets out the general terms and conditions applicable to product sales by ODUXIO SRL, including the rights and obligations of the parties (seller and buyer) regarding warranty, claims, and the right of withdrawal. These conditions comply with applicable Belgian law and aim to protect the interests of both parties while ensuring maximum transparency.
Article 1: Purpose and scope of application
1.1 These conditions apply to all products marketed by ODUXIO SRL.
1.2 They aim to regulate the relationship between the buyer and the seller, covering in particular the product warranty and the right of withdrawal.
Article 2: Right of withdrawal
2.1 In accordance with Belgian consumer protection legislation (Code of Economic Law), the buyer has a period of 14 calendar days from receipt of the product to exercise his right of withdrawal, without having to provide a reason.
2.2 To exercise this right, the buyer must notify ODUXIO SRL by any means (e-mail, mail) and return the product within 14 days of such notification.
2.3 The product must be returned in its original packaging, undamaged, and accompanied by all accessories and documents provided. The product must not show any signs of wear or damage, otherwise the withdrawal will be refused.
2.4 Return costs are the responsibility of the buyer, unless otherwise indicated by ODUXIO SRL.
Article 3: Legal guarantee of conformity
3.1 In accordance with Articles 1649bis to 1649octies of the Belgian Civil Code, all products sold by ODUXIO SRL benefit from the legal guarantee of conformity. This guarantee covers defects of conformity existing at the time of delivery of the product.
3.2 The duration of this warranty is 2 years from delivery.
3.3 In the event of a lack of conformity, the buyer may choose between repair of the product, its replacement or, failing that, a reduction in the price or termination of the contract, subject to the conditions provided for by law.
Article 4: Commercial guarantee
4.1 In addition to the legal warranty, ODUXIO SRL offers a 2-year commercial warranty, covering material and manufacturing defects.
4.2 The commercial warranty does not cover damage caused by misuse, negligence, modification or unauthorized repair.
4.3 To benefit from the commercial warranty, the buyer must present proof of purchase and return the product, with all its accessories, in a clean and well-maintained condition.
Article 5: Obligations of the seller
5.1 ODUXIO SRL undertakes to deliver products that comply with the contract and are free from defects.
5.2 In the event of a justified complaint, ODUXIO SRL will ensure the repair or replacement of the product at no additional cost to the buyer, unless this proves impossible or disproportionate.
Article 6: Obligations of the buyer
6.1 The buyer is required to check the condition of the product upon delivery and to report any defects or anomalies noted without delay.
6.2 The buyer must use the product in accordance with the manufacturer's instructions. Any misuse that may result in premature wear or damage will exclude warranty coverage.
Article 7: Limitation of liability
7.1 Under no circumstances shall ODUXIO SRL be liable for any indirect, consequential, or punitive damages, including loss of income, profits, or business opportunities.
7.2 The total liability of ODUXIO SRL under a sales contract is limited to the amount actually paid by the buyer for the purchase of the product in question.
Article 8: Force majeure
8.1 ODUXIO SRL shall not be held liable for any delay or non-performance of its obligations due to unforeseeable and irresistible events (force majeure), such as natural disasters, strikes, power outages, or government measures.
Article 9: Complaints and customer service
9.1 Any complaint relating to a product must be addressed to ODUXIO SRL customer service as soon as possible, by email or post.
9.2 ODUXIO SRL undertakes to process the complaint within a reasonable time and to find an amicable solution with the buyer.
Article 10: Disputes
10.1 These conditions are governed by Belgian law.
10.2 In the event of a dispute, the parties undertake to seek an amicable solution before resorting to the courts. Failing this, the courts of Brussels shall have jurisdiction.
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Contact: For any questions regarding the conditions of sale, warranty or complaints, please contact ODUXIO SRL customer service at the following address: [email protected].
This document aims to protect the rights and interests of both parties within a framework of transparency and compliance with the rules in force in Belgium.
PERSONAL DATA PROTECTION POLICY (GDPR) - ODUXIO SRL
Introduction :
At ODUXIO SRL, we attach great importance to protecting the personal data of our customers, partners, and visitors to our website. This policy aims to inform you about how we collect, use, protect, and share your personal data, in accordance with the requirements of the General Data Protection Regulation (GDPR) and the Belgian Data Protection Act.
Article 1: Data controller
ODUXIO SRL, whose registered office is located at 143/4 Avenue Louise, B-1050 Brussels, is responsible for the processing of personal data collected in the context of its commercial activities.
Article 2: Types of data collected
2.1 Data collected directly: We collect information that you provide to us directly when you place an order, fill out a contact form, sign up for a newsletter, or interact with our customer service. This data includes, among other things, your first and last name, email address, telephone number, and postal address.
2.2 Data collected automatically: During your visit to our website, certain data may be collected automatically through cookies, such as IP address, browser type, operating system, and browsing preferences.
Article 3: Purposes of data processing
The personal data collected by ODUXIO SRL are processed for the purpose of:
3.1 Manage and fulfill orders: Process your orders, manage delivery, invoicing and track payments.
3.2 Customer Service: Answer your questions, process your complaints and provide you with information about our products and services.
3.3 Improve user experience: Analyze visitor behavior on our site to improve our services and the effectiveness of our website.
3.4 Marketing communications: To inform you of offers, promotions and news, subject to your prior consent.
Article 4: Legal basis for processing
The processing of personal data by ODUXIO SRL is based on the following legal bases:
4.1 Performance of a contract: The processing is necessary for the performance of a contract to which you are a party, in particular for the delivery of your orders.
4.2 Consent: For certain activities, such as sending marketing communications, your consent is required.
4.3 Legitimate interest: ODUXIO SRL may process certain data to pursue its legitimate interests, such as improving services or preventing fraud.
Article 5: Sharing of personal data
We only share your personal data with third parties when necessary and in accordance with the law:
5.1 Subcontractors: Your data may be transmitted to service providers acting as subcontractors (for example, for delivery, web hosting or technical support).
5.2 Public authorities: In the event of a legal obligation, we may be required to share your data with the competent authorities.
Article 6: Data security
ODUXIO SRL implements appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or unauthorized disclosure. We ensure that our subcontractors comply with equivalent security standards.
Article 7: Your rights
In accordance with current regulations, you have the following rights regarding your personal data:
7.1 Right of access: You have the right to request a copy of the personal data we hold about you.
7.2 Right of rectification: You can request the correction of inaccurate or incomplete data.
7.3 Right to erasure: You can request the erasure of your data in certain situations, for example if the data is no longer necessary for the purposes for which it was collected.
7.4 Right to restriction of processing: You have the right to request restriction of the processing of your personal data.
7.5 Right to object: You may object to the processing of your data for direct marketing purposes or for reasons relating to your particular situation.
7.6 Right to portability: You can request that your data be transmitted to you or to another data controller.
To exercise your rights, please contact us at: [email protected].
Article 8: Data retention
ODUXIO SRL keeps your personal data only for the period necessary to achieve the purposes for which they were collected, respecting the legal retention periods.
Article 9: Changes to the Privacy Policy
We reserve the right to modify this data protection policy at any time to comply with changes in legislation or business practices. Any changes will be posted on our website and will take effect as soon as they are posted.
Article 10: Contact
If you have any questions or concerns regarding this Data Protection Policy, you can contact us at the following address: [email protected].
We are committed to protecting your data and ensuring transparency regarding its processing, in order to best respect your privacy and your rights as a user or customer of ODUXIO SRL.