Faq

Check out our FAQ section to find answers to the most frequently asked questions about our products, their use, warranty, and return policy. We cover all aspects of our services to provide you with a worry-free experience, from purchasing to daily use of our tools.

  1. What are the warranty periods for AnceFlex products?

All our AnceFlex products benefit from a commercial guarantee of two years, covering defects in workmanship and materials under normal use.

  1. How can I return a defective product?

If you notice a manufacturing defect on an AnceFlex product, contact our customer service has [email protected]. Nous will provide you with the necessary instructions for the return and collection of the defective product.

  1. What does the AnceFlex warranty cover?

The warranty covers the manufacturing defectsIt does not cover damage caused by misuse, accidents or normal wear and tear of the product.

  1. Can I extend the warranty on my product?

Currently, AnceFlex does not offer warranty extension beyond the two years covered. However, we make it a point of honor to offer responsive after-sales service and solutions adapted to each situation.

  1. What are the delivery times for a replacement?

Delivery times for a replacement product depend on your location. Generally, the replacement is carried out under 10 to 15 working days after validation of the request.

  1. What if I am not satisfied with my AnceFlex product?

You have a period of 14 days after receipt of the product to exercise your right to withdrawal and request a refund. Please contact our support to obtain a return form.

  1. How do I maintain my AnceFlex strobe glasses?

To ensure the sustainability of your glasses, clean them using a soft cloth. Avoid using harsh chemicals that could damage the carbon material and lenses of the glasses.

  1. Does the Reactiv Cross require any special maintenance?

There Reactiv Cross is designed to withstand intensive use. It is recommended to clean it regularly with a cloth.

  1. How can I get technical support?

Our technical support team is available to assist you. You can contact us by email at [email protected] or via our contact form on www.anceflex.comWe will do everything possible to resolve your problem as quickly as possible.

  1. What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All transactions are processed securely.

  1. How do I track my AnceFlex order?

After placing your order, you will receive a confirmation email with a tracking link. This will allow you to follow the progress of your product delivery in real time.

  1. My product won't turn on, what should I do?

If your product does not turn on, make sure that the battery is fully charged. If the problem persists, contact our technical assistance for further instructions or to arrange a replacement if necessary.

  1. Can I use AnceFlex products outdoors?

Yes, AnceFlex products are designed to be used indoors and outdoors. However, we recommend avoiding prolonged exposure to the elements to ensure their durability.

  1. What to do in case of damage caused by an accident?

Damage caused by an accident is not covered by the warranty. However, we can offer a paid repair or a replacement at a reduced rate. Contact our customer service for more details.

  1. Are AnceFlex products compatible with other sports accessories?

Yes, our products are compatible with most standard sports accessories. For specific advice on compatibility, please do not hesitate to contact our technical team.

  1. How do I refill my AnceFlex products?

Our products are equipped with rechargeable batteries. Use the USB cable provided to charge your device. Make sure not to use unauthorized chargers to avoid damage.

  1. Do you offer training on how to use AnceFlex products?

Yes, we offer training videos and webinars to help you get the most out of your AnceFlex products. Check our website for upcoming sessions or access our video library.

  1. Can I get a demo before purchasing?

We offer online demos by appointment. If you would like to discover our products before purchasing them, contact our team to arrange a personalized demonstration.