FAQs
Visit our FAQ section to find answers to frequently asked questions about our products, their use, warranty, and return policy. We cover all aspects of our services to provide you with a worry-free experience, from purchase to daily use of our tools.
- What are the warranty periods for AnceFlex products?
All our AnceFlex products come with a commercial warranty of two years, covering manufacturing and material defects under normal conditions of use.
- How can I return a defective product?
If you notice a manufacturing defect in an AnceFlex product, please contact our customer service has support@oduxio.com. Nous We will provide you with the necessary instructions for the return and handling of the defective product.
- What does the AnceFlex warranty cover?
The warranty covers the manufacturing defects. It does not cover damage caused by misuse, accidents, or normal wear and tear of the product.
- Can I extend my product warranty?
Currently, AnceFlex does not offer warranty extension beyond the two years covered. However, we pride ourselves on offering responsive after-sales service and solutions tailored to each situation.
- What are the delivery times for a replacement?
Delivery times for a replacement product depend on your location. Generally, the replacement is carried out under 10 to 15 business days after validation of the request.
- What should I do if I am not satisfied with my AnceFlex product?
You have a period of 14 days after receiving the product to exercise your right to retraction and request a refund. Please contact our support team to obtain a return form.
- How do I maintain my AnceFlex strobe glasses?
To ensure the sustainability clean your glasses using a soft cloth. Avoid using harsh chemicals that could damage the carbon material and lenses of the glasses.
- Does the Reactiv Cross require any special maintenance?
There Reactiv Cross It is designed to withstand heavy use. Regular cleaning with a cloth is recommended.
- How can I get technical support?
Our technical support team is available to help you. You can contact us by email at support@oduxio.com or via our contact form on www.anceflex.com. We will do everything we can to resolve your problem as quickly as possible.
- What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All transactions are processed securely.
- How can I track my AnceFlex order?
After placing your order, you will receive a confirmation email with a tracking link. This will allow you to follow the progress of your product's delivery in real time.
- My product won't turn on, what should I do?
If your product does not turn on, make sure that the The battery is fully charged.. If the problem persists, contact our technical assistance for further instructions or to arrange a replacement if necessary.
- Can I use AnceFlex products outdoors?
Yes, AnceFlex products are designed to be used both indoors and outdoors. However, we recommend avoiding prolonged exposure to the elements to ensure their durability.
- What to do in case of damage caused by an accident?
Damage caused by an accident is not covered by the warranty.
- Are AnceFlex products compatible with other sports accessories?
Yes, our products are compatible Compatible with most standard sports accessories. For specific compatibility advice, please contact our technical team.
- How can I recharge my AnceFlex products?
Our products are equipped with rechargeable batteries. Use the USB cable included to recharge your device. Make sure not to use unapproved chargers to avoid any damage.
- Do you offer training on the use of AnceFlex products?
Yes, we offer training videos and webinars To help you get the most out of your AnceFlex products, visit our website for upcoming sessions or to access our video library.
- Can I get a demo before buying?
We offer online demos By appointment only. If you would like to see our products before buying them, contact our team to arrange a personalized demonstration.